Frequently Asked Questions
What if I need to get in touch?
Should you wish to reach out for any reason, please don't hesitate to email us at contactus@carmelsilver.com. Our team is available from 10:00 am to 5:00 pm, and we strive to address queries outside these hours whenever possible. Your satisfaction is our priority.
What if my order isn't what I expected or I have changed my mind?
If your vintage purchase isn't right for you, or even if you've just had a change of heart, we're here to help. Items in their original condition can be returned in accordance with our Return Policy, which you can review by clicking here.
Are the gems and metals authentic?
At Carmel Fine Silver Jewelry, we pride ourselves on our expertise and diligence in describing the stones and metals featured in our pieces. While we do not formally test or certify materials, we leverage our extensive knowledge to ensure accurate descriptions. If you are concerned a stone, gem, or material has been inaccurately described, we will provide a full refund, including shipping costs, as long as the piece is returned within 90 days and in its original condition. Please contact us at contactus@carmelsilver.com to arrange the return.
How can I be sure my signed vintage piece is authentic?
Carmel Fine Silver Jewelry is committed to selling exceptional and authentic collectible vintage pieces. Click here to see our Authenticity Commitment.
What should I expect when I purchase fine vintage jewelry?
Carmel Fine Silver Jewelry describes its products based on the piece's appearance and markings. We work to develop our descriptions with integrity and to provide any appropriate disclaimers. Carmel Vintage Jewelry descriptions are not based on professional appraisals or expert opinions.
The vintage items offered by Carmel Fine Silver Jewelry are preowned. They may contain scratches, scuffs, dents, markings, engraving, and or tarnish. The photos provided illustrate the condition of the jewelry and should be considered part of the product description. Please inspect all pictures before making a purchase.
Does Carmel Fine Silver Jewelry offer a payment plan?
Yes, with Shop Pay! Opt for Shop Pay at checkout to immediately ship your purchase while dividing the total cost into four equal, interest-free payments. There are no hidden fees or late charges. For complete details on how Shop Pay works, please click here.